What is a Support Worker

The role of a Support Worker

What is a support worker?


A support worker is someone who looks after the well-being of people in their daily lives. They help people living with different physical disabilities and mental health needs to live their lives more independently and support them to reach their potential by providing both physical and emotional support. The role of a support worker is so varied - each person has unique needs, which makes the job unique too.


The role of a Support Worker is an incredibly important and rewarding role, as you are improving the quality of life of our service users, keeping them safe, helping them to achieve their goals and most importantly, making a positive difference in their lives.


What does a support worker do?


The day-to-day job of a support worker differs depending on the needs of the person they are supporting.

This can include helping people to carry out their daily tasks to take care of themselves, teaching new skills, providing emotional support, and ensuring they are living a fulfilled life.

The role is primarily focused on enabling and supporting people to live their lives as independently as they can.

At Riverside, we support people with a diverse range of needs, including learning disabilities, autismphysical disabilitiesacquired brain injuries and mental health needs.


The roles and responsibilities of a Support Worker can change every day, overall you will be providing physical and  emotional support to a service user and their families. This may include:


  • Helping with household tasks, such as tidying, or helping with paperwork.
  • Monitoring their healthcare needs, this may be medication management, working with connecting healthcare professionals and family members to share and update information regarding a person's support, or providing information regarding an individual's support plan. 
  • Helping with everyday tasks, such as meal preparation or food shopping.
  • Liaising with other professionals, such as GP's, other care agencies, to ensure consistency of support.
  • You will help set the environment for the individual to wash, bathe or shower .
  • Understanding a service user’s communication needs and adapting your communication to each person, such as sounds, tones and body language.
  • Encouraging and supporting a service user's skills through hobbies and interests.
  • Supporting a service user to gain employment.
  • Providing emotional and behavioral support.
  • Teaching and assisting with life skills, such as budgeting, paying bills and using public transport.
  • Delivering individual support plans.
  • Helping and encouraging a service user to access community facilities community groups.
  • Attending GP, hair and beauty, and hospital appointments.


For us care isn’t just about helping maintaining independence its about promoting independence, self worth, self love and well-being. Of course those things are important but it's also about going that extra mile and going above and beyond, finding out about the person, their hobbies and interests, their likes and dislikes and looking at how we can support them to still do those things they love in a safe environment.



Did you know?

We also take clients to Derriford hospital as part of our Chaperone service.


What skills are needed to be a support worker?


There are certain skills that are beneficial to have when working as a support worker, for example:


  • An interest in helping other people, regardless of their condition.
  • The ability to communicate clearly and sensitively when talking to people and their families.
  • Good listening skills.
  • Great problem-solving skills and the ability to adapt and act accordingly to situations.
  • Good time management skills to be able to support the needs of multiple people.
  • The ability to keep up with changing standards and codes of conduct in the social care sector.
  • The ability to work both alone and as part of a team.
  • A high level of patience and emotional resilience.
  • Being empathetic towards everyone.
  • The ability to make good, positive relationships with people and their families.
  • The ability to communicate with other healthcare professionals.
  • Great verbal and written communication skills.
  • A non-judgmental attitude regardless of a person’s needs.
  • The ability to remain calm under pressure and when dealing with challenging situations.


What qualifications are needed to be a support worker?



Becoming a support worker doesn’t require any specific qualifications. Experience in the care sector is helpful but not required. Training is available and continued throughout your time here at Riverside, also shadow shifts are available which provides an insight into the roles and responsibilities of the job role.


The role of a Support Worker is diverse, offering a dynamic and fulfilling career. It's an extremely rewarding profession, dedicated to improving the lives of vulnerable individuals. Becoming a Support Worker is not just a job it's a shared passion to make a genuine difference for all involved.


"We are a team who empower one another to grow as individuals and embrace our individuality. "


Head over to our careers section for available positions.




By Hannah Christophers August 18, 2025
✨ What is mindfulness? Mindfulness is the practice of paying attention to the present moment — to what you’re thinking, feeling, and experiencing — without judgement. It’s about noticing rather than reacting. Instead of worrying about the future or replaying the past, mindfulness helps bring focus to what is happening right now. This can give you space to respond more calmly and thoughtfully, rather than being swept up in automatic thoughts or emotions. Mindfulness can involve: Breathing exercises — focusing on your breath to anchor yourself. Meditation — sitting quietly and observing your thoughts without clinging to them. Yoga or gentle movement — connecting body and mind through slow, purposeful actions. Awareness in daily life — simply noticing sounds, textures, or sensations in your everyday routine. 💚 Why practise mindfulness? Mindfulness has been widely researched and is shown to have many benefits for both mental and physical health. Practising regularly can help you: Understand and process your emotions more effectively Cope with difficult or negative thoughts Reduce stress and feel calmer Improve concentration, focus, and memory Strengthen relationships by improving how you listen and respond to others Build resilience when facing challenges Evidence shows: Mindfulness can reduce symptoms of anxiety and depression. It can help prevent relapse for people who have experienced repeated episodes of depression. It can support people living with chronic pain, by changing the way the brain processes discomfort. 👥 Who can practise mindfulness? Mindfulness is accessible to most people, regardless of age, background, or belief system. Although it has roots in Buddhism, you don’t have to be spiritual or religious to benefit from it — it’s a skill anyone can learn. However, mindfulness is not always suitable for everyone. If you are feeling very unwell or overwhelmed, starting a new practice may feel too difficult. People with post-traumatic stress disorder (PTSD) may find mindfulness triggering, as paying close attention to thoughts and bodily sensations can bring up flashbacks or distressing emotions. 👉 If you’ve experienced trauma or aren’t sure whether mindfulness is right for you, it’s best to speak with your GP or a trained mindfulness practitioner before beginning. A good teacher will adapt exercises to meet your needs. 🧘 How can I practise mindfulness? 1. Formal Courses Structured programmes can provide guidance and support: Mindfulness-Based Cognitive Therapy (MBCT): Combines mindfulness with cognitive behavioural therapy (CBT) to help break negative thinking cycles. Recommended by NICE for people with recurrent depression. Mindfulness-Based Stress Reduction (MBSR): Includes meditation and yoga to reduce stress, anxiety, depression, and pain. These courses are usually group-based, run over eight weeks, and led by trained practitioners. Availability varies across the UK — ask your GP, check local NHS services, or explore private options through the British Association of Mindfulness-Based Approaches. 2. Self-Guided Resources If you prefer to explore at your own pace, there are many resources available: Oxford Mindfulness Centre — offers free guided audio practices and resources. Books & Apps — titles like Mindfulness: A Practical Guide to Finding Peace in a Frantic World (by Mark Williams & Danny Penman) or apps like Headspace and Calm. 3. Everyday Mindfulness Mindfulness doesn’t always need to be formal. You can weave it into daily routines: Notice small details: the taste and texture of food, the sound of birdsong, or the feeling of your feet against the floor. Use transitions: during your commute, brushing your teeth, or walking the dog, try to focus only on what you’re doing in that moment. Change things up: take a new route home, sit in a different seat, or eat with your non-dominant hand — this helps you notice details you usually overlook. Pause and breathe: take a few minutes to sit quietly and focus on your breath. Let your thoughts drift past like clouds without grabbing hold of them. Mindfulness isn’t about sitting in silence for hours — it’s about paying attention to the present moment. You can practise it in lots of different ways, both formally (with meditation or guided practice) and informally (during daily routines). Here are some simple, practical examples: 🌬️ Breathing Exercises 5-4-3-2-1 breathing: Inhale for 5 counts, hold for 4, exhale for 3, pause for 2, and repeat once. Box breathing: Inhale for 4, hold for 4, exhale for 4, hold for 4. Repeat 3–4 times. Focus on the rise and fall of your chest or the feeling of air moving through your nose. 👉 Example: Try this when you feel anxious before a meeting or appointment. ☕ Mindful Moments in Daily Life When drinking your tea or coffee, notice the warmth, taste, and smell instead of rushing. On a walk, focus on your steps, the air, and the sounds around you. While washing dishes, pay attention to the water, the smell of soap, and the motion of your hands. 👉 Example: Turn one daily chore (like making the bed or preparing food) into a mindful activity by slowing down and noticing every step. 📓 Journaling and Reflection Write down three things you noticed about your day (a colour, a sound, a moment of kindness). Try gratitude journaling: list 3 things you’re thankful for each evening. Use prompts like “One thing I felt today was…” or “I noticed…” to practise awareness. 🧍 Movement and Body Awareness Yoga or stretching: focus on the way your body feels with each movement. Walking meditation: walk slowly, noticing how your feet lift, move, and touch the ground. Body scan: lie down, close your eyes, and bring awareness to each part of your body from head to toe. 👉 Example: Before bed, do a 5-minute body scan to release tension and calm your mind. 🎧 Using Your Senses Engage your senses fully to anchor yourself in the present moment: Look: Find five things around you you’ve never noticed before. Listen: Pay attention to background sounds — birds, cars, wind. Touch: Feel the texture of clothing, furniture, or objects near you. Taste: Take a small bite of food and notice every flavour and texture. Smell: Notice scents around you — fresh air, soap, flowers, even coffee brewing. 👉 Example: If you’re overwhelmed, ground yourself by naming one thing you can see, hear, feel, smell, and taste. 🌱 Other Self-Help Ideas Alongside Mindfulness Mindfulness works well with other wellbeing activities. Encourage yourself (or clients) to: Stay active: gentle exercise like walking, swimming, or stretching helps release stress. Connect with others: talking with a trusted friend, family member, or support worker. Rest well: try creating a calming bedtime routine and avoid screens before sleep. Eat mindfully: slow down meals, chew thoroughly, and enjoy the flavours. Practice kindness: do one small act of kindness daily — even a smile or compliment. ✨ Tip: You don’t need to do everything at once. Start with just one or two techniques for a few minutes each day. Over time, it becomes easier and more natural. 🌱 Getting Started Mindfulness is like any skill — the more you practise, the easier it becomes. Start small, with just a few minutes each day, and build up gradually. Be patient with yourself — it’s normal for your mind to wander. The goal isn’t to stop thinking, but to notice when your thoughts drift and gently bring your focus back.
By Hannah Christophers July 1, 2024
Stargazy FC