Privacy Policy

We receive, collect and store any information you enter on our webiste or provide us in any way.

In addition, we collect the Internet protocol (IP) address used to connect your computer to the internet; email address; computer and connection information.

We may use software tools to measure and collect session information, including page response times, lengh of visits for certain pages, page interation information, and methods used to browse away from the page.

We also collect personally identifiable information (including email, name, communications).

We collect such non-personal and personal information for the following purposes:

• To provide and operate the services
• To provide our users with ongoing customer assistance and technical support.
• To be able to connect our visiters and users with general or personalised service related notices and promotional messages
• To create aggregated and/or inferred non personal information, which we or our business partners may use to provide and improve our respective services
• To comply with any applicable laws and regulations.

Our company is hosted on the "Multiscreensite" platfrom. Multiscreensite provides us with the online platfrom that allows us to communicate and provide services to you.

Your data may be stored through Multiscreensite' data storage, databases and the general Multiscreensite applications.

They store your data on secure servers behind a firewall.

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us enquiries@riversidesupportservice.com or send us mail to:

Riverside Support Service

Springfield

Carlidnack Road

Mawnan Smith

TR11 5HA

We use no first or third partycookies to track your information.

We utilize trusted thierd party applications for our messaging service such as "Tawk.to" who have their own privacy policies but ensure us that your data is kept secure on their servers.

What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

• The right to be informed about my collection & use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
• The right to access the personal data we hold about you
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold
• The right to restrict (i.e. prevent) the processing of your personal data
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time
• The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases
• Rights relating to automated decision-making and profiling. We do not use your personal data in this way