“You can dream, create, design and build the most wonderful place in the world… but it requires people to make the dream a reality.”

– Walt Disney.

Supervisor / Lead Support Worker

Location: Truro, Falmouth and surrounding areas

Must have access to a vehicle for this position.

About Us:

Riverside Support Service Ltd is a newly established healthcare company, who are passionate about providing high-quality support services to the local community.

We champion the principle that everyone deserves to lead a life free from fear, discrimination, and judgement.

We’ve witnessed the unfortunate reality where some are overlooked or forgotten. This fuels our commitment even more.

At Riverside, we’re not just another care agency – we go above and beyond.

We are seeking motivated individuals who share our dedication to delivering excellent care and support, as we continue to grow and build our team.

Job Overview:

We are looking for a Lead Community Support Worker / Supervisor to join our team. This role will be critical in providing support to clients and staff, ensuring care plans are followed and up to date, and overseeing the delivery of high-quality services. You will be working closely with our support workers and will be in charge of keeping our company culture of empowering others and to embrace everyone’s individually.
The ideal candidate will have a passion for helping others and the ability to work both independently and as part of a team. You will be flexible, organized, and ready to cover shifts as needed, including alternate weekends.

Key Responsibilities:

Provide 1-on-1 support to clients and staff.
Answer calls from staff and clients in an professional and kind manner
Chaperone clients to appointments and outings.
Assist clients with bills, budgeting, and financial management.
Perform domestic duties as needed.
Ensure support plans are up-to-date and followed.
Gather feedback from clients to improve services.
Work collaboratively with the management team.
Cover weekend visits when needed every other week.
Team motivation – inspire and support the team whilst celebrating their achievements.

Requirements:

You will need a driving license and access to a vehicle.
A DBS check is required (we can assist with this).
Flexibility to cover shifts as required.
Strong communication and organizational skills.
Ability to work well independently and with a team.
Work Schedule:

Week 1: Monday, Tuesday, Wednesday (1:30 PM – 7:30 PM), Thursday, Friday (8:00 AM – 2:00 PM or 1:30 till 7:30PM)
Week 2: Wednesday to Sunday (full-time hours)



Open for discussions on suggested work schedule.

Why Join Us?

At Riverside Support Service Ltd, we value our team and recognize that our success is built on the dedication of our staff. We are committed to providing a supportive environment, not just for our clients but for our workers too. Your unique skills and style are welcome and encouraged as part of our team. Together, we can make a real difference in the lives of those we support.

As a company we do not provide personal care so we are not eligible for a blue light card. However! We took the opportunity to reach out to local businesses and work together to help promote each other and to get discounts for our staff and clients.

Joining Riverside you will have access to many discounts and different service’s available.

Riverside employee perks and benefits

Discounted rates for our staff’s family members needing homecare services provided by Riverside Support Service Ltd.

PAID birthday, it’s our gift to you for being incredible and to show how much you are appreciated.

Competitive rates of pay

Wellbeing- Confidential wellbeing support provided for all team members.

Riverside meetups- Social gatherings with your colleagues Bingo, Bowling, Beach BBQs etc.

Open office door policy- Our office is always open to staff and clients, come and have a cuppa with us or a cuddle with one of our office’s furry friends.

Development- Support for further learning & qualifications

Monthly awards- to celebrate you

A welcome package from us to you when you start with us and continued care packages throughout the year

Enhanced weekend rates

Enhanced pay for bank holidays

Fully digital & online rostering, care management system on your phone

Uniforms supplied by the company

PPE

Regular supervisions and appraisals to support each individual

Flexible and regular working hours to meet your needs

Corporate gym membership 10% for Flexsi sports centre (Penryn campus) and The space Falmouth 15% Gym membership

For us care isn’t just about helping maintaining independence its about promoting independence, self worth, self love and well-being. Of course those things are important but it’s also about going that extra mile and going above and beyond, finding out about the person, their hobbies and interests, their likes and dislikes and looking at how we can support them to still do those things they love in a safe environment.

Have you always wanted a job that helps make a difference to people’s lives? No experience needed, training and qualifications provided.

Apply Now! If you’re ready to make a change and be part of something special, we would love to hear from you!

Essential Skills:

Driving license